Acceptable Use Policy

Last Updated On: 9 October 2025

Introduction

Thank you for choosing YDPay as your preferred exchange for trading digital assets. In this policy, we outline unacceptable uses of our applications, website or such other mediums through which you are accessing our service (“Platform”).

Unacceptable Uses

You acknowledge and agree that you shall not use your YDPay Account to engage in any of the activities or categories of activity described in this section (each a “Prohibited Activity”):
a. Violation of laws: Breaching any applicable laws, statutes, ordinances, or regulations.
b. Use in Prohibited and Sanctions Jurisdictions: We do not provide our service outside of where we are licensed. Use of privacy enhancing technologies to evade our sanctions and prohibited jurisdiction control is a breach of our acceptable use policy.
c. Criminal activity: Engaging in, facilitating, or supporting any form of criminal conduct, including but not limited to money laundering, terrorist financing, illegal gambling, or malicious hacking.
d. Fraud Shops: Buying from or selling credit card information online.
e. Market Abuse: including but not limited to artificial price inflation, quote staffing, insider trading, spoofing, wash trading, market rumour spreading, front running, and other related activities aimed at taking illegal or unfair advantage of the market;
f. Abusive activity: Imposing an unreasonable or excessive load on YDPay’s infrastructure or taking any action that could negatively impact the performance, functionality, or reputation of the YDPay website or services.
g. Unauthorized access: Attempting to gain unauthorized access to the YDPay website, systems, or any YDPay Account, or uploading materials containing viruses, worms, Trojan horses, or any other harmful programs.
h. Account transfer: Transferring your YDPay Account or any associated rights to a third party without YDPay’s prior written consent, except as required by law.
i. Fraudulent activity: Engaging in any act of fraud against YDPay or its customers, or providing false, inaccurate, or misleading information to YDPay.
j. Illegal transactions: Conducting transactions involving items or services that promote or facilitate illegal activity, hate, violence, or racial intolerance; that are obscene; or that involve stolen goods or proceeds of crime.
k. Intellectual property infringement: Violating or infringing upon the intellectual property rights of others.
l. Controlled substances: Selling or purchasing drugs, narcotics, controlled substances or related paraphernalia, pseudo-pharmaceuticals, or products making unverified health claims.
m. Adult content and services: Engaging in or facilitating trade in pornography or obscene content, including literature, imagery, and media; or offering sexually related services such as prostitution, escort services, or adult live chat features.
n. Multi-level marketing: Operating or promoting pyramid schemes, network marketing, or referral marketing programs.
o. Unfair or deceptive practices: Offering investment opportunities or services promising unrealistic returns; reselling services without added value; or engaging in any business practices that YDPay determines to be unfair, predatory, or deceptive.
p. Unapproved High-risk businesses: Operating any business that YDPay believes poses an elevated financial, regulatory, or reputational risk, or violates card network or banking policies.
q. Such other use as we may designated as prohibited or unacceptable from time to time.

Sanctioned VASPs and Virtual Assets Addresses

a. We prohibit transacting directly and indirectly with sanctioned exchanges, virtual assets addresses and VASPs, as well as exchanges and VASPs in sanctioned or prohibited jurisdiction.
b. Any direct or indirect transactions with any such entities as we or relevant public authority may designate may lead to blocking of the funds and closure of your account.
c. For context, the list of excludes exchanges includes but is not limited to;
i. Garantex
ii. Bitpin.ir
iii. Nobitex
iv. Wallex
v. Bitpapa
vi. Hydra
vii. Tornado Cash
viii. CBEX
ix. Poloniex
x. Excoino etc.
d. You may receive a pre-transfer warning when you attempt to initiate transfers to wallet addresses attributed to these entities. Repeated attempts to initiate such transactions will lead to the closure of your account.

Review and Penalties

a. We will not process transactions that are in breach of this policy and any funds received from or as proceeds of any of the prohibited activities will not be settled into your account.
b. We also reserve the right to investigate, report or exit your account when you are found to be in breach of this policy.
c. This policy may be reviewed frequently to align with prevailing legal and regulatory obligations as well as YDPay’s control requirements.

Contact Us

If you have any questions or concerns about this policy, please send us an email on Compliance@ydpay.io.

Risk Policy

Last Updated: 11 October 2025

Introduction

a. We believe the future of financial services is on the blockchain and digital assets will playa huge role in the current financial evolution. However, owning, dealing, and trading digital assets is not at the same level for everybody.
b. We also do not think it is suitable for everyone. As such, we encourage our customers(“you/your”) to do your own research, consider the appropriate amount of digital assets exposure that is suitable for you having regard to your knowledge, trading experience, leverage, available resources among other factors.
c. This is not, and should not be construed as, the full and exhaustive statement on all possible risks relating to digital assets, its dealing and trade on the YDpay platform.

Risk Disclosures

a. Custody of Digital Assets
We provide a custodial wallet to our customers. This means you do not have control of your private keys. We utilize the services of third-party custodial providers to custody your digital assets.
b. Volatility of Digital Assets
Digital assets are volatile. This means that the price is not static but fluctuates. While this may yield benefits sometimes, there is also a significant risk that you may lose a portion or all your assets.
c. No Legal Tender
Digital assets, including stable coins, are not legal tender in most countries, including those in which we operate. Some assets are pegged to the value of real-world assets including regulatory fiat, but there is no guarantee of parity of value, and they are not redeemable at licensed banks. The listing of an asset on our platform is not a guarantee of its legal status, regulatory acceptance, or genuineness. Do your own research before buying, trading in or dealing with any asset listed on our platform.
d. Severe Risk of Substantial Loss
Most digital assets are financial or investment instruments or pegged against financial instruments. Like every other investment, there is a risk of incurring substantial losses when you trade in them. Always do your research before selecting an asset of choice or trading in them. Not all trades will have a corresponding buyer. There is a risk that you may suffer a loss where there is little to no demand for your opened trade.
e. YDPay is not a Depository Institution or a Bank
While we create wallets through our licensed banking and financial institution partners, we are not a bank. We do not collect or hold deposits directly, and we rely on our partner infrastructure to provide the fiat side services to you. As such, we may encounter difficulties or errors based on this dependency. When this happens, we will do our best to facilitate a resolution with those third-party partners.
f. Licensing, Registrations and Regulatory Risk
Most countries are still developing their licensing and registration processes for digital assets. While we are proactively engaging regulators, we do not provide an unequivocal guarantee that all possible licensing and registrations. In some cases, you may be exposed to regulatory risk relating to regulatory requests for information, asset freezing, seizure or closure of all or specific aspects of our platform which may or may not affect your asset ownership.
g. Technical Glitches and Network Issues
There may be issues with the exchange product or the payment network. Often, these are outside of our control. You may lose your digital assets if you send it to an unsupported network. Your transaction may be stuck in processing or cancelled by the network.
h. Staking Risks
There is no guarantee of profit with staking. Any portion of your digital assets that you stake will be unavailable for sending or trading until it is unstaked. The market value of the digital assets may appreciate or depreciate after it is unstaked - always remember that crypto is volatile. Your funds may be affected by slashing events or protocol penalties imposed by the relevant staking protocols. We bear no responsibility to reimburse you for any losses you incur as a result, especially where such loss is due to a protocol hack, your actions or omissions, or a bug/malicious code in the protocol. We are not in charge of protocol reward attribution for staking activities.